Comments on: What’s That Oily Film on my New Tapas® Yoga Mat, and How Do I Get Rid of It? https://www.huggermugger.com/blog/2012/tapas-mat/ Yoga Mats, Bolsters, Props, Meditation Mon, 28 Oct 2024 17:35:03 +0000 hourly 1 https://wordpress.org/?v=6.8.2 By: Aoon Raza https://www.huggermugger.com/blog/2012/tapas-mat/#comment-33668 Mon, 28 Oct 2024 17:35:03 +0000 https://blog.huggermugger.com/?p=479#comment-33668 I am doing testing please ignore this response. Thanks!

]]>
By: Charlotte Bell https://www.huggermugger.com/blog/2012/tapas-mat/#comment-233 Mon, 21 Apr 2014 16:08:39 +0000 https://blog.huggermugger.com/?p=479#comment-233 In reply to Adriene.

Hi, I’m not familiar with Gaiam’s spray cleaner, but it should be fine. If I were you, I’d test it first on a small corner of the mat just to see what it does. Let me know what happens!

]]>
By: Adriene https://www.huggermugger.com/blog/2012/tapas-mat/#comment-232 Sat, 19 Apr 2014 15:19:41 +0000 https://blog.huggermugger.com/?p=479#comment-232 Can I use Gaiam’s mat cleaner spray or wipes on the Tapas Ultra to wipe down after classes? And will that work as a first time wash to get rid of the slippery film?

]]>
By: Charlotte Bell https://www.huggermugger.com/blog/2012/tapas-mat/#comment-231 Fri, 13 Sep 2013 18:04:57 +0000 https://blog.huggermugger.com/?p=479#comment-231 In reply to Janice Widran.

I’m so sorry to hear that this happened. It sounds like communications were not up to snuff. I will inquire into what happened on Monday, as I’m not at work at the moment. Thank you for your feedback. I’ll see what I can find out.

I’m not sure the sea salt solution will work for the Earth Elements mat, because the slipperiness that some people encounter with that mat is usually due to an incompatibility of one’s body chemistry with the TPE. There’s not actually an oily film on the TPE mats. Also, because TPE is designed to biodegrade, the surface of our Earth Elements mat is more delicate than that of our other mats. Sea salt might cause damage.

]]>
By: Janice Widran https://www.huggermugger.com/blog/2012/tapas-mat/#comment-230 Fri, 13 Sep 2013 17:21:27 +0000 https://blog.huggermugger.com/?p=479#comment-230 Hi Charlotte,
I recently had a frustrating encounter with HuggerMugger’s customer service department re: the new Earth Elements (3mm-Ocean/Sunset) I just purchased. When I mentioned to the gentleman (Craig) how displeased I was because it was so slippery, he was very pleasant and helped me find another mat that might serve my needs better. He set up the process for Hillary to email me re: how to send my mat back and exchange it for the new one. He also confirmed that once they received my mat, I would be credited for the price difference. The next day I received the email from Hillary giving me the simple instructions to drop it off at FedEx with a specific code written on it. Neither Craig nor Hillary ever mentioned that I would be bearing the cost to return this mat that I was unsatisfied with, so you can imagine my surprise when the FedEx guy let me know that the package needed a proper label (not the HM code). When I called HM from the FedEx store just said, “all returns are paid by the customer.. just as it says on our website.” And when I spoke with Hillary that’s all she kept repeating…”our return policy is on our website.” She did check with her supervisor and said that they would pay for shipping the new mat back to me, but sending the mat to them was at my cost. My frustration is that BOTH of these customer SERVICE (?) representatives FAILED TO MENTION /REMIND ME THAT THIS IS HM’S POLICY. It would have saved me a lot of time and energy. AND it’s only after exploring your Blog, that I found a possible solution to my oily/slippery stick mat – Coarse Sea Salt. It makes me wonder why your “customer service” wouldn’t know about such solutions and feel that your “customer satisfaction” policy is pretty poor. I’m sorry to say that you’ve just lost a long-time customer.

]]>
By: Charlotte Bell https://www.huggermugger.com/blog/2012/tapas-mat/#comment-229 Fri, 14 Jun 2013 18:13:35 +0000 https://blog.huggermugger.com/?p=479#comment-229 In reply to Diego Rionda.

Hi Diego, Let me ask about that. I won’t be in the office until Monday (and neither will anyone else). I’ll let you know.

]]>
By: Diego Rionda https://www.huggermugger.com/blog/2012/tapas-mat/#comment-228 Fri, 14 Jun 2013 12:50:37 +0000 https://blog.huggermugger.com/?p=479#comment-228 Hi Charlotte, I havent heard from you guys in a while I thought you would need my home address or maybe I misunderstood your last message? (i thought you guys were replacing my matt, and thats why you where asking about the colors and stuff)
cheers and thank you so much for your time

]]>
By: Diego Rionda https://www.huggermugger.com/blog/2012/tapas-mat/#comment-227 Sun, 09 Jun 2013 08:47:21 +0000 https://blog.huggermugger.com/?p=479#comment-227 Hey Charlotte, thats great news, yeah any color will do just fine, it’s all about my practice
Thank you so much
D

]]>
By: Charlotte Bell https://www.huggermugger.com/blog/2012/tapas-mat/#comment-226 Sat, 08 Jun 2013 17:04:56 +0000 https://blog.huggermugger.com/?p=479#comment-226 In reply to Diego Rionda.

Here’s the scoop. One of our customer service associates says that the PER versions of this mat might work better for you because they have more of a “dry” sticky feel. As of next week, we will have the Ocean, Evergreen and Cherry Blossom colors. It may be a while before we get the Sunset color. We’re replacing the PVC ones as we start to get low on the older formula. Would one of the other colors work for you?

]]>
By: Diego Rionda https://www.huggermugger.com/blog/2012/tapas-mat/#comment-225 Fri, 07 Jun 2013 09:30:11 +0000 https://blog.huggermugger.com/?p=479#comment-225 Great, thank you so much Charlotte, really appreciate you helping me out
Cheers
Diego

]]>